open source

Market Place / Customer Support / Hesk

HESK

  • Customer Support
  • 3.0
  • 2.31 MB
  • May 8th, 2014

Hesk is Free PHP Help Desk Software that runs with a MySQL database. It allows you to setup a web based ticket support system (helpdesk) for your website. Once the Help Desk Software is installed your customers will be able to submit support tickets and staff will have an easy-to-use web interface to manage customer support requests.

  • unlimited personalized accounts for staff
  • unlimited categories
  • canned responses
  • file attachments
  • fully-featured knowledgebase (articles, categories, search,...)
  • custom fields in the "Submit a ticket" form
  • anti-SPAM checks when submitting a ticket
  • powerful ticket search functions
  • e-mail notifications of new tickets and replies
  • rating of staff replies and knowledgebase articles
  • autoclose tickets after X days
  • easy-to-use web interface
  • easy to translate to any language
  • and many more!